Introduction
This Policy forms part of the Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Returns & Refunds Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing Products for Return
To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products:
- Package your products safely and securely for protection during transit;
- Clearly mark your return reference number on the outside of the parcel; and
- Include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements may delay the processing of your request or result in its decline in full.
Products Purchased Incorrectly or Unwanted
You may return an unwanted product to us, provided:
- It is unopened, undamaged and unused, with the original labels and stickers still attached;
- It is not missing any accessories or parts; and
- You return the product to us together with the invoice you received from us or you log a return on the Website within 7 (seven) days of delivery to you or collection by you of the unwanted product. After 14 (fourteen) days, you can only return a product if it is defective.
Once we have inspected the returned product and validated your return, we will credit your account with the purchase price of the product within 10-14 (ten to fourteen) working days of the return being received.
You may also elect to exchange a returned product for another product (the “Exchange Product”) that is of the same value as the returned product. If the price of the returned product is less than that of the exchange product, you will be liable to pay the cash difference between the two products. If the price of the returned product is more than that of the exchange product, we may give you a voucher equal to the value of the difference between the two product prices.
If the packaging is in any way opened, damaged or tampered with, we will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the returned product.
Unsealed software products, software subscriptions, electronic software downloads and electronic voucher downloads, gift cards, Microsoft cards, iTunes Cards, and in-ear products may not be returned to us and are not eligible for refunds. Due to hygienic reasons, we cannot refund or exchange in-ear AirPods/earpods/earphones (except on manufacturing faults/faulty products).
Any products purchased from Choose to Buy using a debit card will not be eligible for a refund but may be exchanged for another product.
If you want us to collect the returned product from you, please email us at hello@choosetobuy.co.za.We may charge a fee of R200 (two hundred Rand) to facilitate the collection of the returned product. This is applicable to any purchases made online.
Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. Software products cannot be exchanged or refunded.
Products Damaged Upon Delivery
If a product is damaged or missing any parts or accessories at the time of delivery, please notify us within 7 (seven) days of such delivery or collection. A return may be logged by emailing us at hello@choosetobuy.co.za. At no charge, we will arrange a collection of the product from you. Once we have inspected the product and validated your return, we will either repair or replace the product as soon as possible or credit your account with the purchase price of the product at your choice.
Faulty/Defective Products
If you receive a product that is defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 3 (three) months after delivery or collection of the product (except in the case of the extended supplier warranty, which is set out below). A return may be logged on the Website. At no charge, we will arrange a collection of the product from you. Once we have inspected the product and validated your return, we will either repair or replace the product as soon as possible or credit your account with the purchase price of the product at your choice.
If there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 3 (three) month period. All products are covered by a manufacturer’s warranty. If your product is faulty, please follow the process set out in the manufacturer’s warranty as indicated to you by us.
Please note that any manufacturer’s warranty is subject to the manufacturer’s terms and conditions. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions. For the avoidance of doubt, the manufacturer’s warranty is provided by the manufacturer and not by us. Any queries with regards to the warranty should be addressed with the manufacturer, and we may only facilitate the communication between you and the manufacturer, if necessary.
Please note that the following are not defects and will not entitle you to a return in terms of this Policy:
- Faults resulting from normal wear and tear;
- Damage arising from negligence, user abuse, or the incorrect usage of the product;
- Damage arising from electrical surges or sea air corrosion;
- Damage arising from a failure to adequately care for the product;
- Damage arising from unauthorized alterations to the product;
- Where the specifications of a product;
- Although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Charges and Refunds
If you return a defective product to us but do not return all the accessories and parts that were sold with that product, we may refuse the return, or only replace the item that you did return; or estimate the value of the missing accessories and parts and credit or refund you in respect of the returned item only.
If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.
Refunds will be done electronically via electronic funds transfer (EFT) to a bank account nominated by you. In certain circumstances where possible, we may effect a credit card transaction reversal. Refunds may take between 10-14 (ten to fourteen) working days to process. If a purchase is made via gift card (either in full or partial payment), the refund for that transaction will have to be made in the form of a gift card. We cannot give cash refunds for purchases made with gift cards.
In order to process EFT refunds, we will require a copy of the customer’s ID and proof of payment. We will not be liable for any bank charges, taxes, interest, and/or any other fees that may be levied against you for the refund.
General
To process a return, refund, or exchange, please send an email to hello@choosetobuy.co.za with your request, and we will advise of the steps you need to follow.